Returns and Refunds – Our Guarantee
Ultimate Awards & All Trophies guarantee the quality of our workmanship and the timeliness of our service. We understand how important each award is
and take pride in producing awards that you will be delighted with and proud to receive or present. However, sometimes things go wrong.
If there is a problem with your order, please get in touch within 7 days of receiving it. We will always do our best to find anacceptable solution.
Cancellations
Unfortunately, due to the personalised nature of our business, cancellations of orders will not be accepted once stock has been ordered or
production has commenced. If you think that you may have ordered incorrectly, please get in touch with us as soon as possible via our “contact us” page so
that we can try and resolve the problem with you.